NTi Audio
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Calibration & Service

Returning instruments for calibration and service is a straight-forward process. Just follow the steps below to receive a cost estimate online and an email to attach to your package within a few minutes.


Service Calibration Process

Further Instructions and Service Conditions

If your product is an A2, RT-2M, RT-2X or FX100 Audio Analyzer please contact NTi Audio prior to shipping your instrument in order to verify any applicable special instructions. Customers in Americas, China or Japan should select the corresponding section in the right menu bar.

  • RMA Number
    • Upon confirming all details you will receive an automated email with the RMA number and the delivery address.
    • Print this e-mail and attach it to your package.
    • Ensure that the RMA number is clearly visible on the outside of the package.
    • Ship the parcel to the delivery address printed on the e-mail.
  • Warranty
    NTi Audio offers a one year warranty for all products from the date of purchase . In case you have to apply for repair under warranty, please include a copy of your purchase receipt with the package.
  • Calibration & Service Costs
    • The typical calibration & service costs are listed in the RMA form.
    • You may request a quotation within the RMA form, which you will receive after inspection of the instrument(s).
    • In case no service is actually required, a minimum service charge of EUR 30 (or equivalent) applies.
  • Get back the instrument(s) in
    approx. 3 weeks Applies to EU customers utilizing the cost saving service via NTi Audio Austria.
    approx. 1 week For fast service you may ship your instrument(s) directly to NTi Audio Liechtenstein; the service time is typically 1-3 working days.
  • Battery
    Kindly remove any batteries from the product. Shipments with batteries are rated as dangerous goods, thus increased shipment costs may apply.

  • Packing
    Please return the product in the original packaging and put it in another shipping carton for protection during transportation. The customer takes responsibility for the product during transportation to NTi Audio.
  • Delivery Address
    Please send the parcel to the delivery address stated on the email sent to you.

    NTi Audio Austria

    NTi Audio Liechtenstein

    DHL Global Forwarding (Austria) GmbH
    NTi Lager
    Zehentweg 6
    AT-6833 Weiler / Austria
    Contact: Anne Brinkmann
    Phone: +43 5523 54947 8801

    NTi Audio AG
    Im alten Riet 102
    9494 Schaan
    Liechtenstein / Europe
    Contact: Martin Gabathuler
    Phone: +423 2396060
  • Final Check
    Please verify that following items are included in the shipment:
    → Product without accessories; batteries removed
    → RMA form
    → In case of warranty repair: Copy of purchase receipt
    → Delivery address and RMA number are clearly visible on outside of parcel
  • Shipping
    Send the package to NTi Audio at your own cost. NTi Audio cannot accept freight collect returns.
  • Return Shipment
    • Cost-saving 3 weeks service within the EU at the following flat rate:
      • Parcels <   3 kg: EUR 34
      • Parcels < 15 kg: EUR 44
      The prices include import into Liechtenstein, export back to EU and shipment to your return address.

    • Fast 1 week service
      NTi Audio will arrange express shipment direct to your return address. The courier costs are based on your location and the parcel weight and -volume. Additional local tax may apply in your country. The maximum courier costs are as follows:
      • Within EU
        • Parcels <   3 kg: EUR 85
        • Parcels < 15 kg: EUR 190
      • Worldwide
        • Parcels <   3 kg: EUR 105
        • Parcels < 15 kg: EUR 260

 

* RMA = Return Material Authorization