Return of Instruments in China/Taiwan

For service, calibrations and upgrades in China, Hong Kong, and Taiwan, kindly follow the RMA guideline below. Your completed RMA form supports faster proceedings of your test instrument. If your product is an A2, RT-2M, RT-2X or FX100 Audio Analyzer please contact NTi Audio prior to shipping your instrument in order to verify any applicable special instructions.

  • How to get the RMA* Number
    All customer may email to to receive the RMA number form in return. Kindly print and attach the received e-mail with the RMA number to the product for return.
  • Warranty
    If your NTi Audio test instrument is under warranty, please include a copy of your receipt with the product for approval. (NTi Audio supplies all products with 1 year warranty).
  • Packing
    Please insert the product in the original product packing and put it in another shipping carton box. All returns must be properly and securely packed. The customer takes responsibility for the product during transportation to NTI CHINA.
  • Final Check
    Please verify, whether following items are included in the shipment:
    → Product without accessories
    → RMA form
    → Warranty: Copy of receipt
  • Shipping
    Send the package to NTI CHINA on your costs. NTI CHINA cannot accept freight collect returns.

* RMA = Return Material Authorization

Contact Details

NTI China
Room 701, Ganglong
Lisheng Mansion,
No.60 Suli Road,
Wuzhong District,Suzhou

Ph: +86 512 6802 0075
Fax: +86 512 6802 0097