NTi Audio
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Return of Instruments in the Americas

The following practices are recommended for all shipments of NTi Audio products to the Americas office:
  • Include a detailed description of the problem and/or symptoms
  • Include your full name and the one of your company (if applicable), address, and the relevant contact information, including phone, fax and e-mail
  • If you do not have the original packing and box, please immobilize the entire unit in heavy-duty size bubble wrap, then pack it in a generously oversized box with no room for movement of the product
  • Do not return instruments using packing peanuts or other loose material; otherwise serious damage to your instrument is likely to result

Contact Details

NTi Audio Inc.
7405 Tech Center Drive
Tigard, OR 97223
United States

Ph: +1 503 684 7050
Fax: +1 503 684 7051
americas@nti-audio.com

Calibration & Service

Returning instruments for calibration and service is a straight-forward process. Just follow the steps below to receive a cost estimate online and an email to attach to your package within a few minutes.


Service Calibration Process

Further Instructions and Service Conditions

If your product is an A2, RT-2M, RT-2X or FX100 Audio Analyzer please contact NTi Audio prior to shipping your instrument in order to verify any applicable special instructions. Customers in Americas, China or Japan should select the corresponding section in the right menu bar.

  • RMA Number
    • Upon confirming all details you will receive an automated email with the RMA number and the delivery address.
    • Print this e-mail and attach it to your package.
    • Ensure that the RMA number is clearly visible on the outside of the package.
    • Ship the parcel to the delivery address printed on the e-mail.
  • Warranty
    NTi Audio offers a one year warranty for all products from the date of purchase . In case you have to apply for repair under warranty, please include a copy of your purchase receipt with the package.
  • Calibration & Service Costs
    • The typical calibration & service costs are listed in the RMA form.
    • You may request a quotation within the RMA form, which you will receive after inspection of the instrument(s).
    • In case no service is actually required, a minimum service charge of EUR 30 (or equivalent) applies.
  • Service Time
    The time required to service your item is typically 5 working days, excluding transport.
  • Battery
    Kindly remove any batteries from the product. Shipments with batteries are rated as dangerous goods, thus increased shipment costs may apply.

  • Packing
    Please return the product in the original packaging and put it in another shipping carton for protection during transportation. The customer takes responsibility for the product during transportation to NTi Audio.
  • Delivery Address
    NTi Audio, Inc.
    7405 SW Tech Center, Suite 130
    97223 Tigard, OR
    U.S.A.
  • Final Check
    Please verify that following items are included in the shipment:
    → Product without accessories; batteries removed
    → Microphone for sound level meter calibrations according to IEC 61672-3
    → RMA form
    → In case of warranty repair: Copy of purchase receipt
    → Delivery address and RMA number are clearly visible on outside of parcel
  • Shipping
    Send the package to NTi Audio at your own cost. NTi Audio cannot accept freight collect returns.

 

* RMA = Return Material Authorization