Calibration & Service
Returning instruments for calibration and service is straightforward. Just follow the instructions below to get online cost estimates and receive an email containing your RMA* number within a few minutes.
* RMA = Return Material Authorization
Why calibrate your instruments?
We recommend annual calibration of the products after the purchase. The calibration provides documented and traceable measurement accuracy and confirms that your NTi Audio product meets the published specifications. The calibration and adjustment procedures follow the documentation and traceability requirements of the EN ISO / IEC 17025 standard. NTi Audio is an ISO 9001:2008 certified company. For calibrations kindly follow the Service Guideline below. The typical pricing for instrument calibration and services are listed in the RMA form.
Sound Level Meter Calibration in accordance with IEC 61672-3 (2013)
We offer the traceable sound level meter calibration in accordance with the latest standard edition IEC 61672-3. It confirms the performance specifications of the XL2 Sound Level Meter in combination with the NTi Audio Measurement Microphone. The complete range of in the standard specified tests is performed and a manufacturer calibration certificate produced. For calibrations kindly follow the Service Guideline below. The typical calibration pricing is listed in the RMA form.
Calibration Certificates for new Test Instruments
Handheld instruments offer individual calibration certificates on demand. Request such calibration certificates together with the purchase of the new NTi Audio instrument. The following instruments include a calibration certificate by default: Flexus FX100, Precision Calibrator, M2010 and M2015.
Sample Certificates
Returning Instruments for Calibration or Service
Kindly observe the following instructions for the return of your instruments.
- Battery:
Kindly remove any batteries from the product. Shipments with batteries are rated as dangerous goods, so the shipping company may increase the costs.
- Device configuration and stored data:
In exceptional cases, settings and/or stored data may be lost. Please back up your data before shipping and verify the settings of your device upon receipt.
- Return Material Authorization Number (RMA):
Upon confirming all details you will receive an automated email with the RMA number and the delivery address. Print this email and attach it to your package. Ensure that the RMA number is clearly visible on the outside of the package. Ship the parcel to the delivery address printed in the email.
- Warranty:
NTi Audio offers a three years warranty for all products from the date of purchase. In case you wish to apply for repair under warranty, please include a copy of your purchase receipt with the package.
- Calibration & Service Costs:
The typical calibration & service costs are listed in the RMA form. You may request a quotation within the RMA form, which you will receive after inspection of the instrument(s).
- Packing:
Please return the product in the original packaging and put it in another shipping carton for protection during transportation. The customer takes responsibility for the product during transportation to NTi Audio.
- Delivery Address:
Please send the parcel to the delivery address stated in the email sent to you.
NTi Audio AG
Im alten Riet 102
9494 Schaan Liechtenstein / Europe
Contact: Samantha Giambalvo
Phone: +423 2396060
- Final Check:
Please verify that following items are included in the shipment:
→ Product without accessories; batteries removed
→ Microphone for sound level meter calibrations according to IEC 61672-3
→ RMA form
→ In case of warranty repair: Copy of purchase receipt
→ Delivery address and RMA number are clearly visible on outside of parcel
- Shipping:
Send the package to NTi Audio at your own cost. NTi Audio cannot accept freight collect returns.
Calibration and Service Terms
Calibration & Service Costs
In case your instruments are received without a completed RMA (Return Material Authorization) form, a surcharge of EUR 30 (or equivalent) applies.
In case no service is actually required, a minimum service charge of EUR 30 (or equivalent) plus transport costs applies.
Instrument(s) will be returned to you within 1-2 weeks; the time required for the actual service is typically 1-3 working days.
Return Shipment:
NTi Audio will arrange express shipment direct to your return address. The courier costs are based on your location and the parcel weight and volume. Additional local tax may apply in your country. The maximum courier costs are as follows:
-
- Within Europe
- Parcels < 3 kg: EUR 85
- Parcels < 15 kg: EUR 190
- Within Europe
-
- Worldwide
- Parcels < 3 kg: EUR 105
- Parcels < 15 kg: EUR 260
- Worldwide